外貿(mào)操作中,收到投訴是經(jīng)常的事,包括品質問題、服務問題、交貨期問題等,需要供應商在第一時間處理并給出答復。

尤其是品質問題,往往是最重要也是最傷感情的,一旦處理不好,就會影響到未來的合作,必須慎之又慎。

外貿(mào)客戶投訴產(chǎn)品質量問題怎么辦？一、郵件模板。

Dear Rico,。

We received the goods which you shipped last month.。

Unfortunately,1/4 of the goods were seriously damaged.T’m not sure if these items were already broken before delivery.。

lf you insist on loading intact goods to the vessel,please check with forwarder directly for this claim！。

l would like to receive the rest goods TOP URGENTLY! Please deliver them by air as quickly as possible. And you should pay for the freight charge!。

Regards ,。

Georgio。

二、常用語句。

1.Unfortunately,20 pcs were broken seriously.。

不幸的是,20件產(chǎn)品已經(jīng)被嚴重損壞了。

2. Please check with your factory about this claim.。

請跟你的工廠討論投訴的這個問題。

3. We have no time but deliver the goods by air immediately to catch the original schedule.。

我們已經(jīng)沒有時間了,只能立刻安排空運來趕上原定的銷售計劃。

4. We still require 1/3 of the goods as replacement.。

我們仍然需要補三分之一的貨來替代。

5. Please look into this case at once!。

請立刻調查這件事情的原委！。