跨境電商客服要面對的是國外客戶，英語是最主要用的語言，那么在客服的日常工作中下面常用英語回復(fù)短語可以背誦下來，有效提高客服服務(wù)水平。

我明白您的意思。

I know what you mean.I understand what you mean.Got it. （非?？谡Z化，適合于很熟悉親近的人之間。

）我不太明白您的意思。

I do not quite understand what you meant.I have some problem understanding what you meant.附件是……，請參閱。

Please kindly find the attached ……Attached please kindly find the ……Enclosed is the ……, please kindly find it.Attached you will find……我已經(jīng)收到您的郵件。

I have received your email (yesterday/last week/this morning……).Your email has been received.非常感謝您的回信。

Thanks very much for your early reply.Thank you for your email.能具體解釋一下么？您能在說的清楚一點(diǎn)么？Could you please put it in a clearer way?Could you please explain it in detail?Could you please further explain it?What do you mean exactly by saying……？如有問題，請隨時和我聯(lián)系。

Contact me if you have any problem.If there is any uncertainty, feel free to contact me.Call me if you have any problem.如有建議，請指出。

Please let me know if anything needs to be improved.Your advice/suggestion will be greatly appreciated.我會進(jìn)一步修改/檢查的。

I will further modify it.I will further check it.一旦確認(rèn)，我會立刻/第一時間通知您的。

Once confirmed, I will let you know immediately.Once confirmed, I will notice you ASAP.（*ASAP=as soon as possible 盡快）希望盡快得到您的回復(fù)。

I’m looking forward to your early reply.Your promote reply will be greatly appreciated.Your early reply will be highly appreciated.希望您一切都好/萬事如意。

I hope everything goes well with you.I wish you all the best.我想跟你電話討論下報告進(jìn)展和XXX項(xiàng)目的情況。

I want to talk to you over the phone regarding issues about report development and the XX project。

如果存取文件有任何問題請和我聯(lián)系。

Shall you have any problem accessing the folders, please let me knows。

謝謝你，希望能聽到更多你對評估和日程計劃的建議。

Thank you and look forward to having your opinion on the estimation and schedule。

期待您的反饋建議！Look forward to your feedbacks and suggestions soon。