會聊天是一門藝術,一個優(yōu)秀的客服不僅可以把握客戶的錢包,還能把握客戶的忠誠度。

客服是跨境電商公司里一個很重要樞紐。

今天,小編就總結了以下一些客戶可能會遇到的情況以及回復例句供大家參考,有了這些模板例句,再根據(jù)實際情況稍作修飾和更改,維護客戶可就方便多了！1.國內節(jié)假日導致物流延誤We are sorry to inform you that due to the Chinese Spring Festival holiday, all logistics are out of service at the moment. Your order might be delay for 3 days, we kindly ask for your patience and thank you so much for your understanding. 2.物品發(fā)出以后告知客戶We are happy to inform you that your order XXXX (商品名稱) is on the way! The tracking number is XXXXXXX (物流單號) and you will receive it in estimated 7 days. Thank you very much for ordering with us, we hope you have a happy shopping experience with us!3.買家收貨后,邀請買家留下評價We noticed that your order XXX (訂單號) is delivered. Did you receive it? Are you happy with your item? If you are satisfied with our product and service, can you leave us a good review? Your review is very important for our developing business, we appreciate your time and looking forward to your further order!4.收到買家好評后的感謝及后續(xù)營銷Thank you so much for your good review! We have prepared a 20% off discount ‘XXXXX’ (折扣代碼) for your next order! We look forward to serve you more in the future and wish you nice day!5.買家發(fā)生退貨Sorry for the bad shopping experience we brought you, we offer item return service, please send the product back to the address: XXXXX (退貨地址) Your refund will be proceed as soon as we received your returned item. We will keep improving our product quality and customer service, hope we can see you again soon in the future!6.提供最新物流狀態(tài)給到買家Your order XXXX (訂單號) has arrived your country and is now under customs inspection! We hope you can receive your parcel as soon as possible! Please feel free to contact us at any time if you have any questions!7.店鋪活動營銷通知模板Christmas Sale! Thank you so much for being with us this year, we are having our Christmas Sale now, up to 50% OFF for all items! Don’t miss out, come and have a look in our store now!作為一個與買家直接接觸的第一線,客服的態(tài)度時時刻刻體現(xiàn)著公司價值觀和經營理念,只有培養(yǎng)自己的溝通技巧,努力讓買家滿意,才能為公司帶來最大化收益,實現(xiàn)自己的價值。