在遇到無理索賠時,就需要據(jù)理力爭,說明原因,拿出證據(jù),而不是簡單地拒絕。

很多時候,客戶只是以為責(zé)任是供應(yīng)商的,就開始索賠。

因此,只要能溝通清楚,讓對方明白事情的真相和原因,一切都是可以商量的。

一、郵件模板Dear Lucas,We won't accept your request for compensation. It is not our responsibility !According to your PO , we should do the mass production the same as your sample.That means,we handled the OEM order for you. You already confirmed our samples and inspected all the products.We're so sorry to hear that all the products should be recalled due to the patent issue in Germany.However,you're our customer,and you're the German importer. You should pay attention to these problems when placing orders.It is your duty to check the issue ,not us.We really hope you could understand our position.Best regards,Kenji Ishiyama二、常用語句1. It is your work to check the patent issue ,not us.確認(rèn)是否存在專利問題是你們要去做的,而不是我們。

2. It is not our responsibility for the poor packaging. Everything was approved before production.包裝質(zhì)量差不是我們的責(zé)任。

一切都在生產(chǎn)前得到貴公司的確認(rèn)。

3. Sorry to hear that all the items should be destroyed.抱歉獲悉,所有的產(chǎn)品都需要銷毀。

4. Your claim expense list is not clear enough. We won't pay for this charge.您的費用清單不夠清楚詳細(xì),我們不會付這筆錢。

5. You have left us no choice but take to legal action.你們讓我方別無選擇,只能訴諸法律。

以上就是拒絕客戶索賠的郵件模板,希望對您有幫助。