客戶在貨款方面的索賠,是一個(gè)令人頭痛的問(wèn)題。

如果賠了,"也許這個(gè)問(wèn)題解決后,后面的生意會(huì)就此終止;如果不賠,怕惹惱了客戶,也會(huì)失去未來(lái)的機(jī)會(huì)。

所以在認(rèn)定責(zé)任后,要根據(jù)實(shí)施情況來(lái)定性,賠多少？怎么賠？這是一個(gè)很大的學(xué)問(wèn)。

化整為零,分批賠付,往往是一個(gè)好主意。

一、郵件模板Dear Floyd,Please allow me to apologize for the wrong logo printing on the sporting bottles. While we make every effort to insure all the details are strictly according to your request ,this mistake still happened.l will have a meeting with our sales and order follow-up team,to improve the procedure for all the future orders and try our best to avoid any problems.However,it is impossible for us to accept the compensation charge which up to USD 30 000.Because the whole order is ONLY USD 9 000! We could make a crucial concession to pay for USD 12 000 totally , and split them into 4 orders.That means, we could transfer back USD 3 000 this time,and please deduct USD 3 000 each time for the coming 3 orders.Regarding the unusable bottles ,our forwarder will deliver them from your warehouse and ship them to Russia to our other customer there ,and I will send you the contact info later.We'll ship a new wave of products to you in 1 week. Hope the alternative scould catch your schedule.Best regards,Mary二、常用語(yǔ)句1. Our humble apologies for these defective parts.對(duì)于這些損壞的部件,我們深感抱歉。

2. We will split the claim charge into 4 waves.我們會(huì)把索賠的款項(xiàng)分成四筆來(lái)賠付。

3. It is our crucial concession to afford the compensation charge of USD 10000.賠付10000美元已經(jīng)是我方做出的巨大讓步了。

4. You guaranteed that you won't charge us any additional cost if we only ship the goods 1 shipment later.您保證過(guò),如果只延遲一個(gè)船期,是不會(huì)要我們承擔(dān)任何額外費(fèi)用的。

5. Im writing to complain the inaccurate logo printing.我寫此郵件的目的是投訴貴公司把我們的商標(biāo)印錯(cuò)了。

以上是申請(qǐng)分批賠付的郵件,希望對(duì)您有幫助。