在收到客戶索賠的申請后,難免會面臨一個嚴重的問題,就是賠款的數(shù)額。

具體賠多少？怎么賠？有沒有變通且讓雙方都相對容易接受的方案？這才是我們業(yè)務(wù)員需要考慮的。

不是一味讓步,或是一味強硬就可以解決問題。

談判需要技巧,需要讓雙方減少彼此的損失,為未來的繼續(xù)合作鋪平道路,而不是出了問題一味逃避責任,做一錘子買賣。

一、郵件模板Dear Melisa ,l have discussed with my boss about the compensation cost. We couldn't accept the double charge for this order.Actually ,all the items should be recalled. But it is unfair to charge us all the products cost,freight cost,import tax & your retail margin. We sent you the final samples before mass production , and were confirmed by your engineering team. It is obviously that the quality was OK.By the way ,all of our products were UL approved ,and strictly according to US standard. It is unfortunately that we have to recall the products to avoid the potential danger. But in our opinion,we could realize each other to improve the situation.Please help to find our 2 suggestions as follows :1. We could transfer the money back for this order , without any additional charge. In future orders this year , we could keep the price and give you a 20% discount as compensation.2. We'll ship a newe wave of products as quickly as possible ,and accept to give you USD 3 000 as compensation cost.Please check with your manager and give me reply soon.Best regards,Yan二、常用語句1. After due consideration,we accepted to pay for GBP 800 as compensation charge.經(jīng)過相關(guān)考慮,我們同意賠付800英鎊。

2. Although we enjoy your products,we have to find an alternative because you don't have the CE certificate.盡管我們很喜歡貴公司的產(chǎn)品,但我們還是得尋找另外的供應(yīng)商,因為你們沒有CE證書。

3. It is unfair to charge us all the compensation cost.要我方承擔所有的賠款是不公平的。

4. We have suffered a serious setback due to your poor quality.The claim was more than USD 3 0O0.由于你方的質(zhì)量問題,我們遭受了重大損失。

索賠的費用要超過3000美元。

希望上述內(nèi)容對各位有所幫助。