在給買(mǎi)家撰寫(xiě)回復(fù)郵件的時(shí)候，首先要做到用詞準(zhǔn)確，郵件地址清晰，其次，要做到簡(jiǎn)潔，使用簡(jiǎn)短的語(yǔ)句表達(dá)清楚意思即可，盡量避免使用過(guò)于復(fù)雜的詞匯;最后，要保持禮貌，注意使用禮貌用語(yǔ)。

下面將介紹一些常用的詢盤(pán)回復(fù)模板，賣(mài)家們可以靈活運(yùn)用。

1.買(mǎi)家詢問(wèn)商品價(jià)格和庫(kù)存Dear xxx，Thank you for your inquiry. Yes, we have this item in stock. How many doyou want? Right now, we only have x lots of the x color left. Since they are verypopular, the product has a high risk of selling out soon. Please place your order assoon as possible. Thank you!譯文:親愛(ài)的XXX，謝謝您的咨詢，您現(xiàn)在瀏覽的商品有貨，您要多少件?現(xiàn)在我們只有X很多x顏色了。

因?yàn)檫@款產(chǎn)品非常暢銷，請(qǐng)您盡快下單，謝謝!2.提醒買(mǎi)家付款Dear Customer,Much appreciate for your purchasing from us. However, we noticed that youhaven't made payment for that item yet. As a friendly reminder, we send you thismail. Instant payment is very important.The item you selected is most popular and cheap surprise in eye price. Youwould like it. And instant payment can ensure earlier arrangement to avoid short ofstockThank you and awaiting your payment.譯文:親愛(ài)的顧客非常感謝您的購(gòu)買(mǎi)，然而我們注意到您還未付款。

作為一個(gè)友好的提醒我們向您發(fā)送了這個(gè)郵件，即時(shí)付款是非常重要的。

您選擇的商品是最受歡迎，且價(jià)格非常便宜，您會(huì)喜歡它的。

即時(shí)付款可以確保提前安排發(fā)貨，避免商品出現(xiàn)缺貨。

謝謝您，等待您的付款。

3.買(mǎi)家付款后，賣(mài)家?guī)齑嬗胸汥ear Valuable Customer.Thanks for your purchase. Your item will be sent within 12 ~ 24 hours. And itwould take another days to be online for tracking. We would check the productquality and try our best to make sure you receive it in a satisfactory condition.Thanks for choosing our product again and we will update courier to yousoon.譯文:尊貴的顧客，謝謝您的購(gòu)買(mǎi)。

您的物品將會(huì)在 12~24 小時(shí)內(nèi)寄出，但是在線追蹤信息需要再等幾天。

我們將會(huì)檢查商品的質(zhì)量，并盡我們所能確保您收到滿意的商品。

再次感謝您購(gòu)買(mǎi)我們的商品，我們將會(huì)很快更新快遞號(hào)。

4.付款后，商品缺貨Dear Customer,Thanks for your order. However, we are sorry to inform you that the productyou selected has been out of stock. We will contact the factory to see when theywill be available again. Or would you consider whether the following similar onesare also ok for you. You can click the following link to check them out( http://www.ebay.com......)If you do not need any other item, please apply for “cancel the order”. Andplease choose the reason of“buyer Ordered Wrong Product”. In such case, you willreceive a refund within 7 working days. Sorry for the trouble again and thanks somuch for your understanding.譯文親愛(ài)的顧客，謝謝您的訂單，然而我們很遺憾地告訴您，您選擇的商品已經(jīng)脫銷。

我們會(huì)聯(lián)系工廠什么時(shí)候能補(bǔ)上。

您也可以考慮以下類似商品是否適合您，您可以點(diǎn)擊下面的鏈接來(lái)查看它們。

( http://www.ebay.com.....·如果您不想購(gòu)買(mǎi)其他商品，請(qǐng)申請(qǐng)“取消訂單”，原因請(qǐng)選擇“買(mǎi)家訂購(gòu)錯(cuò)誤的商品”。

在這種情況下，您將在 7個(gè)工作日內(nèi)收到退款。

再次向您表示歉意，非常感謝您的諒解。

5.接單后請(qǐng)求客戶確認(rèn)訂單Dear Friends ,Thank you very much for your order, in order to ensure the accuracy of yourorder. Please confirm the following basic information1Please check your receipt address is correct;2Product name or numberColor:Quantity:Transportation way:After you confirm the correct order, we will arrange the shipment at the firsttime.Thank you very much!譯文:親愛(ài)的朋友們，非常感謝您的訂單，為了確保您訂單的準(zhǔn)確性，請(qǐng)確認(rèn)以下基本信息:請(qǐng)檢查您的收件地址是否正確;產(chǎn)品名稱或編號(hào):顏色:數(shù)量:運(yùn)輸方式:您確認(rèn)訂單正確后，我們將在第一時(shí)間安排發(fā)貨。

非常感謝!6.發(fā)貨后提供跟蹤單號(hào)Dear Valuable Customer,Thank you for your purchase. The order has been arranged with care. You cantrace it on the following website after two days: http://www........ Kindly be noticedthat international shipping would take longer time. Standard transport time isapproximately 7~15 working days. We sincerely hope it can arrive fast.And you can be satisfied with our products and services. As well, we wouldappreciate very much if you may leave us a five-star appraisal and contact us firstfor any question, which is very important for us.We treasure your business very much and look forward to serving you again inthe near future.譯文:尊貴的顧客感謝您的購(gòu)買(mǎi)，訂單已經(jīng)被安排好。

兩天后您可以在以下網(wǎng)址上進(jìn)行追蹤(http://www·...··) 您需要注意的是，國(guó)際運(yùn)輸將需要更長(zhǎng)的時(shí)間，標(biāo)準(zhǔn)運(yùn)輸時(shí)間約為 7~15 個(gè)工作日。

我們真誠(chéng)地希望它能快速送達(dá)。

希望您對(duì)我們的服務(wù)感到滿意，如果您能為我們留下五星好評(píng)，我們將非常感謝。

如果有任何問(wèn)題您可以第一時(shí)間聯(lián)系我們，這對(duì)我們來(lái)說(shuō)非常重要我們非常珍惜與您的交易，期待在不久的將來(lái)再次為您服務(wù)。

7.因海關(guān)問(wèn)題無(wú)法按時(shí)發(fā)貨Dear FriendWe've received a notice of logistics company, now your customs areperiodically inspecting large parcels strictly. In order to make the goods sent to yousafely, we suggest a few days’ delay in shipment with your agreement. Please let usknow as soon as possible.Thanks.譯文:親愛(ài)的朋友，我們接到物流公司的通知,現(xiàn)在貴國(guó)的海關(guān)對(duì)大量郵包進(jìn)行定期的嚴(yán)格檢查，為了使貨物安全的送達(dá)到貴處，我們建議延遲幾天發(fā)貨，希望征得您的同希望盡快得到您的回復(fù)。

意。

謝謝!8因物流問(wèn)題包裹未送達(dá)Dear xx.Thank you for your inquiry, happy to contact you.We would like to confirm that we sent the package on 16th June, 2018.However, we were informed package did not arrive due to shipping problems withthe delivery company. We have re-sent your order by EMS, the new trackingnumber is: x x x  It usually takes 7 days to arrive to your address. We are verysorry for the inconvenience.Thank you for your patience.If you have any further questions, please feel free to contact me.Best Regards.譯文:親愛(ài)的，謝謝您的詢問(wèn)，我很高興與您聯(lián)系。

我們想確認(rèn)一下我們?cè)?2018年6月16日寄的包裹。

然而，由于運(yùn)輸問(wèn)題我們被告知包裹并沒(méi)有到達(dá)。

我們已通過(guò) EMS 重新發(fā)送您的包裹:新的運(yùn)單號(hào)碼是X x x。

到達(dá)您的目的地通常需要7天的時(shí)間。

我們很抱歉給您帶來(lái)不便，謝謝你的耐心。

如果您有任何進(jìn)一步的問(wèn)題，請(qǐng)隨時(shí)聯(lián)系我最好的問(wèn)候9.買(mǎi)家提出退換貨Dear Friend,I'm sorry for the inconvenience. If you are not satisfied with the products, youcan return the goods back to us.When we receive the goods, we will give you a replacement or give you a fullrefund. We hope to deal the business with you for a long time. We will give you abig discount for your next order.Best regards!譯文:親愛(ài)的朋友，很抱歉，給您帶來(lái)了不便。

如果不滿意我們的商品，您可以把貨物退還給我們。

當(dāng)我們收到貨物后,將會(huì)給您重新發(fā)送一個(gè)新的商品或者給您全額退款。

我們希望能和您建立貿(mào)易關(guān)系，當(dāng)您下次購(gòu)買(mǎi)時(shí)，我們將給您最大的折扣。

最好的問(wèn)候!10.提醒買(mǎi)家評(píng)價(jià)Dear Customer,We are glad you have received the goods. Your feedback is of vital importanceto us. Positive feedback will help us improve our products and servicesIf you have any other concern or are not satisfied in any regard, please haveno hesitation to contact us. We will try our best to solve your problems.Many thanks.譯文:親愛(ài)的顧客，很高興您收到了我們的商品，您的評(píng)價(jià)對(duì)我們至關(guān)重要，積極的評(píng)價(jià)將幫助我們改進(jìn)商品和服務(wù)。

如果您有任何其他的擔(dān)心或不滿意，請(qǐng)聯(lián)系我們，我們將盡力解決您的問(wèn)題。

非常感謝。

11.收到買(mǎi)家正面評(píng)價(jià)后Dear Customer,Thanks for your positive appraisal. We will strive for providing better servicesand products for you in the future. Welcome to your next visit.譯文:親愛(ài)的顧客，感謝您的積極評(píng)價(jià)，我們將努力為您提供更好的商品和服務(wù)，歡迎您下次光臨。

12.收到買(mǎi)家負(fù)面評(píng)價(jià)后Dear Valuable CustomerWe are sorry to see that you left a negative (or neutral) feedback relating toyour recent purchase experience from our store. Please contact us at anytime sothat we can find out why you were unhappy and solve your problems. We wish thatyou revise your feedback into a positive one for us.譯文:尊貴的顧客，我們很遺憾地看到您對(duì)在我們商店的購(gòu)物體驗(yàn)留下了負(fù)面或中性的評(píng)價(jià)請(qǐng)隨時(shí)聯(lián)系我們，以便我們了解您為什么不滿意，我們會(huì)盡力解決您遇到的問(wèn)題。

我們希望您能將您的反饋改為積極的反饋。