與處理商品質(zhì)量問題一樣，客服人員收到客戶投訴后，第一步，應(yīng)向客戶索取相關(guān)商品短裝證明；第二步，如果確定是商品數(shù)量少了，向戶道歉并提供解決方案，撫平客戶心中的不滿。

具體可以參考下列范文。

范文Dear valued customer,If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send them to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution.Thank you for your time.范文Dear XXX,We are sorry to hear that. Our warehouse inspector must have neglected it. The short-shipped goods will be forwarded to you shortly. Could you please kindly cancel the dispute? As it will cause huge negative effects to our business. Thank you so much for your kindness.Best regards.下面列出了一些常用短語和句型。