在跨境電子商務(wù)售中這個(gè)階段，有時(shí)候也可能會(huì)由于賣家或買家自身的原因產(chǎn)生一些問題。

無論什么情況，賣家都應(yīng)及時(shí)與買家溝通，盡快解決問題。

1.賣家發(fā)錯(cuò)貨或者漏發(fā)貨如果是賣家的原因?qū)е碌腻e(cuò)誤，賣家應(yīng)主動(dòng)提出補(bǔ)發(fā)或者給予買家折扣，并請(qǐng)求買家的諒解。

Sample 1 Dear customer,It is a pity to tell you that my colleauge send you the wrong bag/ forgot to send you the item XX you ordered. Could I send you again or we give you$**** discount. I guarantee that I will give you more discounts to make this up next time for your next purchase. So sorry for all your inconvenience. Your understanding is highly appreciated. Thank you very much.Best regard,(Your name)2.客戶不清關(guān)根據(jù)跨境電子商務(wù)的相關(guān)規(guī)則，買家是有義務(wù)清關(guān)的。

但是由于關(guān)稅等原因，買家不愿意清關(guān)，此時(shí)賣家要及時(shí)跟買家溝通，一起尋求解決辦法。

 Sample 2Dear customer,Thanks for your purchasing in our shop and we are sorry to tell you that parcel was kept at the Russian custom. Status:(查詢結(jié)果)According to the rule of Ali, buyer have the duty to clear the custom and get the parcel. We also hope you can clear the custom as soon as possible and get the favor.Anything we can help please feel free to contact us .Thanks !Best regard,(Your name)常用句型:1. I am sorry to tell you that the free shipping for this item is unavailable.很抱歉地通知您這個(gè)貨物無法包郵。

2. That make the shipping time is hard to control.這樣物流時(shí)間就很難控制了。

3. We apologize for the inconvenience caused and appreciate your kind understanding.很抱歉給您造成的不便，感謝您的理解。

4. I guarantee that I will give you more discounts to make this up next time for your next purchase.我保證您下次購買產(chǎn)品時(shí)會(huì)給予您更多的折扣以彌補(bǔ)此次損失。

Skill Practice假設(shè)你在Aliexpress上經(jīng)營一家網(wǎng)店賣服裝。

Ms.Lisa在你的店里下單買了一條裙子。

1.Ms.Lisa 下單后1天都沒有付款，折扣活動(dòng)就要結(jié)束了，你該如何跟Ms. Lisa 溝通?2.Ms.Lisa付款后，你如何將店里的一件上衣作為關(guān)聯(lián)產(chǎn)品推薦給她?3.你及時(shí)將貨物發(fā)送給她了。

請(qǐng)給她寫一封郵件，包含以下內(nèi)容:·告訴她你將如何跟蹤物流。

·提醒她貨物將會(huì)30天左右的時(shí)間達(dá)到。

希望她能給好評(píng)。

4.貨物達(dá)到海關(guān)后，遭遇海關(guān)嚴(yán)格檢查，導(dǎo)致郵遞延誤，請(qǐng)寫一封郵件解釋。