客服大部分時間都在解答客戶的各種問題，以下是跨境電商行業(yè)客服工作中常用的回復(fù)模版，可供賣家參考。

催促下單，庫存不多Dear x,Thank you for your inquiry.Yes, we have this item in stock.How many do you want Right now, we only have xlots of the xcolor left.Since they are very popular,the product has a high risk of selling out soon. Please place your order as soon as possible.Thank you! Best regards,(Your name)回應(yīng)買家砍價Dear x,Thank you for your interests in my item.I am sorry but we can't offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases.If your order is more than xpieces, we will give you a discount ofxx% off.Please let me know for any further questions.Thanks.Sincerely,(Your name)斷貨Dear x,We are sorry to inform you that this item is out of stock at the moment.We will contact the factory to see when they will be available again.Also, we would like to recommend to you some other items which are of the same style.We hope you like them as well.You can click on the following link to check them out.<http://www.aliexpress.…> Please let me know for any further questions. Thanks. Best Regards,(Your name)周末導(dǎo)致回復(fù)不夠及時，先表示歉意，由于錯過了最佳24小時回復(fù)時間，所以可通過主動打折的方式爭取客戶。

Dear x,1 am sorry for the delayed response due to the weekend.Yes we have this item in stock. And to show our apology for our delayed response, we will offer you 10% off.Please place your order before Friday to enjoy this discount. Thank you! Please let me know if you have any further questions. Thanks. Best Regards,(Your name)選擇托管，提醒折扣快結(jié)束了10% discount on your order, if you purchase now.We will ship your order within 24 hours once your payment is confirmed.If you need any help or have any questions, please let us knowBest Regards.(your namep.s We are one of the biggest suppliers on AliExpress.With more than 3 years experience in world trade, we are able to provide the best prices,the highest quality and the superior service. We inspect our products before shipping them out and provide a 1-year warranty for all products. We promise to give you a full refund if the products are not as described.If you have any questions please contact us; we are happy to help you訂單超重導(dǎo)致無法使用小包免郵的回復(fù)Dear x,Unfortunately, free shipping for this item is unavailable I am sorry for the confusion.Free shipping is only for packages weighing less than 2kg,which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg.You can either choose another express carrier, such as UPS or DHL(which will include shipping fees but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg to take advantage of free shipping. If you have any further questions please feel free to contact meBest Regards,(Your name)·海關(guān)稅(customs tax) Dear x,Thank you for your inquiry and I am happy to contact you.I understand that you are worried about any possible extra cost for this item. Based on past experience import taxes falls into two situations. First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items. Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small.As to specific rates please consult your local customs office. I appreciate for your understanding! Sincerely,(Your name)因為物流風(fēng)險，賣家無法向買家國家發(fā)貨時給出的回復(fù)Dear xThank you for your inquiry.I am sorry to inform you that our store is not able to provide shipping service to your country.However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders.I appreciate for your understanding!Sincerely.(Your name)。