做跨境電商的賣(mài)家有時(shí)候會(huì)遇到由于庫(kù)存預(yù)算出現(xiàn)不足導(dǎo)致買(mǎi)家下單后無(wú)法發(fā)貨，這個(gè)時(shí)候我們要如何與買(mǎi)家溝通才能降低損失呢？賣(mài)家們可以給買(mǎi)家發(fā)送一封郵件來(lái)讓買(mǎi)家取消訂單，一定要注意態(tài)度和語(yǔ)氣。

主動(dòng)取消訂單對(duì)賣(mài)家來(lái)說(shuō)是不利的，因此我們需要和買(mǎi)家好好溝通，降低損失。

模板如下：Hello {{ Buyer First Name }},Thanks  for ordering our {{ Product Name }}!Sorry,as this item is out of stock now,we have no choice but to cancel your this order.We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order. We will try our best to meet your needs.Sorry again .If you would like us change a similar item in our store for you,please also let us know.Thanks.Sincerely,Your name最后，賣(mài)家可以在郵件內(nèi)容中附上取消訂單的鏈接，這樣能夠大大提升買(mǎi)家主動(dòng)取消的可能。